Privacy Policy

Last updated: 8 July 2026

This Privacy Policy explains how GoExch9 ("we", "us") collects, uses, and protects your information when you use goexch.org.in and our WhatsApp-based ID creation service. By using this website or messaging our team, you agree to the practices described here.

1. Information We Collect

• WhatsApp details: when you contact us, we receive your WhatsApp number, display name, and the messages you send (for example, your ID request and preferred payment method).
• Payment information: transaction references needed to confirm your deposits and process withdrawals (UPI ID or bank account details you share). We never ask for card PINs, OTPs, or full banking passwords.
• Site analytics: when you tap a WhatsApp button on this site, we log basic technical data — approximate location (city/region derived from IP), device type, screen size, referring page, and timestamp — to measure which pages bring genuine players.

2. How We Use Your Information

• To create and manage your GoExch9 ID and deliver login credentials.
• To confirm deposits and process withdrawals to your registered account.
• To respond to support queries on WhatsApp, 24/7.
• To measure site performance and prevent abuse or fraudulent activity.

3. What We Do Not Do

• We do not sell or rent your personal information to third parties.
• We do not send marketing spam to your WhatsApp number.
• We do not ask for Aadhaar, PAN, selfies, or document uploads for standard player IDs.

4. Data Storage & Security

Analytics events are stored on secured cloud infrastructure (Google Firebase). Transaction and account records are kept only as long as needed for operations and dispute resolution. All payment flows run through encrypted channels. GoExch9 has maintained zero security incidents since 2020.

5. Cookies

This site does not use advertising cookies. We use minimal session storage in your browser solely to avoid double-counting analytics events during a single visit.

6. Third-Party Services

We rely on WhatsApp (Meta) for communication, Google Firebase for analytics storage, and IP-based geolocation services for approximate region detection. Each of these operates under its own privacy policy.

7. Your Rights

You may ask us at any time to delete your chat history and associated records, correct inaccurate details, or explain what data we hold about you. Message our WhatsApp support team and the request will be handled promptly.

8. Age Restriction

Our services are strictly for users aged 18 and above. We do not knowingly collect information from minors. See our Responsible Gaming page.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site after changes means you accept the updated policy.

10. Contact

Questions about privacy? Reach us via the Contact Us page or tap the WhatsApp button — real humans, 24/7.